On-Demand Webinar · With Longfellow
Scale tenant experience across every campus.
Watch Longfellow's Erin Shields and Cove for a 35-minute session on Elevate, Longfellow's proprietary tenant experience platform, and how to deliver one consistent, high-quality experience across an entire life science portfolio.
- One experience strategy for the whole portfolio, not just the flagship
- The amenities and programming that actually drive engagement
- How Longfellow ties experience to retention and ROI
Watch the webinar on demand
Fill out the form for instant access to the full recording.
What you'll learn
Takeaways you can use across your portfolio
Four parts of scaling tenant experience, broken down with real, operational detail.
Consistency across campuses
How to bring one standard of tenant experience to every campus, not just the flagship, as the portfolio grows.
Activation that lands
What campus activation looks like day to day, and which amenities and programming have the biggest impact on engagement.
Awareness & adoption
How to make sure tenants actually know about, and use, everything available to them across the campus.
Measurement & ROI
How Longfellow connects tenant experience to satisfaction, retention, and measurable portfolio performance.
Your speaker & agenda
35 minutes with the person who runs Elevate day to day
1
How tenant experience in life science has evolved
And what makes it different from traditional office.
2
What the Elevate program is
The goal behind creating it and how it's structured.
3
Consistency & activation across campuses
What it looks like in practice, day to day.
4
Engagement, awareness & adoption
The programming that drives real usage.
5
Measurement, ROI & lessons learned
How success is measured, and what they'd do differently.
Erin Shields
Manager, Tenant Experience, Longfellow
Erin leads tenant experience across Longfellow's life science portfolio, helping deliver the Elevate program, bringing amenities, events, communication, and engagement together into one cohesive, measurable strategy.
FAQ
Good to know
Is the webinar free?
Yes, access is completely free.
How do I watch?
Fill out the form and you'll get instant access to the full recording.
How long is it?
35 minutes, including audience Q&A.
Who is it for?
Tenant experience, asset management, property management, and operations leaders at CRE firms scaling their portfolios.
Watch Scaling Tenant Experience in Life Science
Get instant access to the full on-demand session with Longfellow and Cove.
Watch on demandBuilt for buildings. Designed for what's next.